Specialist SEN transport & pre-booked private hire across Greater London
Book a safe, reliable ride with Gentle Route
Whether you need a trusted school run for your child or a private hire ride across London, Gentle Route ensures every journey is safe, calm, and on time
Who We Are ?
Who is Gentle Route?
Gentle Route Ltd is a fully licensed Private Hire Vehicle (PHV) Operator (Company No. 16380916) based in London. We provide dependable door-to door journeys for families, schools, and businesses. Specialising in Special Educational Needs (SEN) transport, our services are designed with safety, sensitivity, and punctuality at their core. Whether it’s a daily school commute or a scheduled private hire, we deliver journeys that parents and passengers can trust.
Transparent Fares
Simple, upfront pricing
£2.50 pick-up fee
£1.25 per mile
£5 minimum fare
£0.15 per minute for traffic/waiting
Free cancellation within 5 minutes
No hidden charges. No surprises. Just clear, honest pricing every time you ride with us.
Accessibility & Safeguarding
Your safety, our priority
- Wheelchair-accessible vehicles available on request
- All drivers are DBS-checked and SEN trained
- Child locks and CCTV in every vehicle
- Live GPS tracking for every journey
Book or Manage a Journey
Prefer to book via email? No problem. Just send your journey details to:
We’ll confirm your booking within 15 minutes between 06:00 and 22:00.
Complaints & Lost Property
Need help? We’re listening
If you have a complaint, email us at complaints@gentleroute.co.uk or call 0203 4331345. We aim to acknowledge all concerns within 1 working day and resolve them within 5 days.
Lost something during your ride? Email lostproperty@gentleroute.co.uk with your journey details, and we’ll help you recover it as quickly as possible.
